Contact

If you have a query about your order, or a general question, please don’t hesitate to Contact Us. A member of our team will be happy to help.  

Please do not make a Paypal dispute, because our staff do not have access to the Paypal System.  As a result, Paypal disputes can result in delays of up to 7 working days to get a refund!

Ticket Guidelines

Please follow these rules when writing to us. It will help us respond to your query and provide a solution faster:

  • Before creating a ticket, please search our Knowledge Base first. 
  • Please only create 1 ticket.  If you create more, your old ticket will be deleted and your new one will be pushed to the back of the Queue 
  • If you are requesting a refund, please politely request it by contacting us, and we will offer you a prompt refund.  Please do not make a Paypal dispute, as our support staff do not have access to Paypal Disputes.  As a result, Making a Paypal Dispute will delay the refund process up to 5 working days. If you make a support ticket however, refunds can be completed within an hour. 

How to get in touch

You can contact our friendly team of staff via any of the methods below:

SEND US AN EMAIL

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CONTACT US

Phone: +1 209-591-8526
Email: [email protected]

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649 5th Ave, New York, NY 10019

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